Refund Policy

At Waasolo, customer satisfaction is important to us. As a multi-vendor marketplace, individual sellers may have different return requirements; however, the following general policy applies unless otherwise specified on the product page.

1. Return Eligibility

Products may be eligible for return if:

  • They are damaged during delivery.
  • The wrong item was received.
  • The product is defective.
  • The item significantly differs from its description.

Items should generally be returned unused, in their original packaging, and with all included accessories.

2. Return Request

Customers should submit a return request within the period specified on the product listing or within the applicable return window after delivery.

3. Non-Returnable Items

The following items may not be eligible for return unless required by law:

  • Personalized or custom-made products.
  • Digital products or downloadable content.
  • Gift cards.
  • Perishable goods.
  • Items marked as non-returnable.

4. Refund Process

Once the returned item is received and inspected, the seller will review the request. If approved, the refund will be processed using the original payment method. Processing times may vary depending on the payment provider.

5. Exchanges

Where available, customers may request an exchange instead of a refund for defective or damaged products.

6. Shipping Costs

If the return is due to a seller error or a defective product, return shipping costs may be covered by the seller. For other approved returns, the customer may be responsible for return shipping unless otherwise stated.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it may only be eligible for return according to this policy.

8. Seller-Specific Policies

Some sellers may offer extended return periods or additional return options. Any seller-specific policy displayed on the product page will apply alongside this Refund Policy.

9. Contact Support

If you need assistance with a return or refund, please contact our customer support team through the Contact Us page. Include your order number and relevant details to help us process your request promptly.